This guide covers everything from adding and choosing users and dates to saving entries, ensuring a smooth and straightforward process.

00:00: Discover how to effectively manage time entries in The GAM. This guide covers everything from adding and choosing users and dates to saving entries, ensuring a smooth and straightforward process. 00:12: When logged into The GAM, navigate to the 'View All' button on the Dashboard 00:17: In Service Requests select the relevant USR 00:21: Select 'Time Entries' 00:24: Click on 'Add Tine' on the right side 00:28: On the 'Agent Name' dropdown 00:31: Select the agent that did the work 00:34: Next enter in the start date and time. 00:37: Next enter in the end date and time 00:40: Ensure the time is correct 00:43: Save the time entry successfully. 00:46: This guide covered the process of adding time entries in The GAM, including selecting users, dates, specifying hours worked, and saving the entry correctly. 

There are two ways to add time worked to Service Requests.

Option 1:

1. Make sure you have accepted the Service Request assignment sent by the Pinkerton Operations Manager.
   
   
2. OPEN the SERVICE REQUEST (USR) you wish to add time for and go to the TIME ENTRIES tab.
   1. From your Dashboard, click 'VIEW ALL' right next to the graph. This will bring up a list of all USRs assigned to your company.
   2. On the list, locate the USR you would like to add time for and click the USR number to open it.
      
      
3. At the top right, click Add Time.
   • For time entries, after clicking “Add Time”, you can use the “+” sign on the right side (next to total hours calculation) to add more than one shift at once. This feature works better when entering shifts for consecutive days, but you can also use this function even if that is not the case.
     
     
4. Select the agent you wish to add time for, fill in the shifts details and click SAVE at the top right corner.

Option 2:

1. Make sure you have accepted the Service Request assignment sent by the Pinkerton Operations Manager.
   
   
2. From your Dashboard, at the top right, click ADD TIME.
   • You can use the “+” sign on the right side (next to total hours calculation) to add more than one shift at once. This feature works better when entering shifts for consecutive days, but you can also use this function even if that is not the case.
     
     
3. Fill in the USR #, select the agent you wish to add time for, fill in the shifts details and click Save at the top right corner.