Updating Operational Coverage

Before adding new operational coverage for different areas, please make sure to have all the mandatory documents to prove your company is eligible to provide services and is in compliance with the local authorities.

TABLE OF CONTENTS

• Updating Operational Coverage
• Updating Service Lines
• Updating Billing Rates For Specific Area of Coverage

Updating Operational Coverage

1. From your Dashboard, scroll down and click VIEW COMPANY PROFILE under Quick Links.
   
   
   
   
   
2. On the profile page, go to the SERVICE LINES tab, then click the Service Line you want to add a location for.
   
   
   
   
   
3. Select the ADD COUNTRIES SERVED button.
   
   
   
4. On the pop up that appears, enter the country and state you would like to add coverage for, and your billing rates for that area.
   
   
   
   
5. Once entered, click the SAVE button on the right side.
   • NOTE: At this point, the changes will be submitted to our Due Diligence teams for their review and approval. If any documents or licenses are needed in order to provide services in that region, please make sure to upload them to your profile. Not uploading the relevant documents will result in changes being rejected.
     • For further instructions on uploading Licenses & Documents, please visit this article: Uploading Documents & Licenses
       
       
       

Updating Service Lines

1. To update the Service Lines your company provides, go to the SERVICE LINES tab of your profile and click the ADD SERVICES button.
   
   
   
   
   
2. On the pop up that appears, select the SERVICE TYPE, the SERVICE line and the CURRENCY which you bill, and enter your rates.
   
   
   
3. Once all information is entered, click ADD.

• NOTE: At this point, the changes will be submitted to our Due Diligence teams for their review and approval. If any documents or licenses are needed in order to provide services in that region, please make sure to upload them to your profile. Not uploading the relevant documents will result in changes being rejected.
  • For further instructions on uploading Licenses & Documents, please visit this article: Uploading Documents & Licenses

Updating Billing Rates For Specific Area of Coverage

You can also update your billing rates for different areas of coverage. Before updating your rates in the system, please ensure that the new rates have been previously agreed upon.

Please note that this update is only possible if the line representing the area of coverage is not in an "Active" status. If the area which you would like to update the rates for is marked "Active", please submit a ticket to our GAM Help Support Team for assistance by using the button on the top right side of this page.

1. SELECT the line which you would like to update the billing rates for, by checking the box on its left side.
   
   
   
2. Once selected, click on UPDATE BILL RATE.
   
   
   
3. On the pop up that appears, enter your new billing rate, then SAVE.