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USR Service Line Issue

Created by Brandon M, Modified on Fri, 3 Jul at 9:11 AM by Lucas S

I'm getting this error when I try to create an invoice, how do I get rid of it?




You will need to go to your profile and add the service line associated with the USR to your profile. This can be done by doing the following.


  1. Log into your account and go to 'VIEW COMPANY PROFILE' 





  2. Next in the 'Vendor Menu' go to 'SERVICE LINES' 





  3. Click on 'ADD SERVICE' 





  4. Add in the service that is associated with the USR.


  5. The new service line will be added to your company's profile. Navigate to it, then add your area of coverage for those services by clicking 'ADD COUNTRIES SERVED'.


Once this is done the status will be set to 'New' and one of our internal teams will review and activate it. Once activated, you will then be able to create invoices as normal.


If the billed rates for the new service lines needs to be adjusted, please reach out to our Vendor Management team at "vendor.management@pinkerton.com" requesting the adjustments.


For more information on adding Operational Coverage, you can also visit this article: Updating Operational Coverage


If you require further assistance please use the 'Help' icon in the lower right of the screen.

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