My invoice was rejected. How do I proceed?

For resubmitting a rejected invoice, the best way forward is to edit the invoice with the requested corrections. Usually, the rejection notes are stated in the Status History section of the invoice, at the very bottom of the invoice page.
 

There are two ways that a rejected invoice can be edited:

1. From the Dashboard, click Manage Invoices. Find the rejected invoice by using the Advanced Search function on the list inputting the USR or Matter Number as the search parameter. Click the blue pencil icon on the right side of the invoice to be edited, then edit the invoice with the corrections needed.
   
   
   
   
2. From the Dashboard, click 'View All' right next to the graph to open the Service Requests page. From there, find the USR (Service Request) using the Advanced Search function inputting the USR or Matter Number as the search parameter and open the USR where the rejected invoice was submitted. Go to the Finance & Accounting tab of the USR, find the rejected invoice, then click the blue pencil icon for editing it.
   
   
   
   
   

After editing the invoice with the corrections requested, you can then resubmit it so it can go through the approval process again.