If you’re submitting a manual invoice, all time and expense must be previously entered in GAM. Once all time and expense entries were entered in the platform and are missing after clicking Update on the invoice, this could be due to a few scenarios:
- The missing entries were pulled into another invoice
- In this scenario, if the time/expense is present on an invoice which was already submitted, it will not be possible to edit the invoice to remove the entry.
- If the entry is present in another invoice in a Draft status, you can edit the invoice by clicking the blue pencil icon, then check the box on the left side of the entry and click the “Delete” button.
- By doing this, the entry will only be removed from the invoice and will be made available to be pulled into another invoice.
- In this scenario, if the time/expense is present on an invoice which was already submitted, it will not be possible to edit the invoice to remove the entry.
- The entry’s date is outside the invoice’s date range
- In this scenario, either the entry would have to be corrected or the invoice’s date range would have to be changed to include the entry’s day. If the missing entry is an overnight shift, we suggest that the invoice’s date range is adjusted to include the day when the shift ended.
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