I’m trying to submit an invoice, but the bill rate is incorrect. How do I fix that?

Changing the Billed Rate for a specific invoice:

If the bill rate needs to be changed for a specific invoice, this can be done by selecting the time entries (check the tick box on the left side of the entries) then clicking the Edit button at the right side and inputting the correct bill rate on the pop-up that comes up.

After doing this, you may notice that the value in the Service Rate column remains unchanged. This is the value set for that service line on your company’s profile in GAM. The Billed Rate value will be changed to the value you have just inputted and will be used for this invoice only.

Changing the default Billed Rate:

If the bill rate needs to be changed and kept for future invoices, this would be done by going to the Company Profile from the Dashboard, then the Service Lines tab.

1. On your Dashboard, click 'View Company Profile'
    
   
   
   
2. On your company profile page, click 'Service Lines' on the left-side menu
   
   
3. Now find the Service Line which needs the bill rate updated, click the blue pencil icon on the right side and input the new bill rate. As a reminder, all changes in bill rates need prior approval by Pinkerton.