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FAQ (13)

Frequently Asked Questions

Mileage Rate 2025

Created by Brandon M, Modified on Wed, 8 Jan, 2025 at 5:40 AM by Brandon M
My invoice was rejected. How do I proceed?

Created by Brandon M, Modified on Mon, 4 Mar, 2024 at 7:39 AM by Lucas S
I’m trying to submit a manual invoice, but there are time/expense entries missing.

Created by Brandon M, Modified on Mon, 4 Mar, 2024 at 7:41 AM by Lucas S
Why is there no agents showing in the drop-down in ‘Time Entries’?

Created by Brandon M, Modified on Wed, 23 Oct, 2024 at 11:25 AM by Lucas S
I’m trying to submit an invoice, but the bill rate is incorrect. How do I fix that?

Created by Brandon M, Modified on Fri, 18 Jul, 2025 at 8:07 AM by Lucas S
How do I move my invoice into another Service Request?

Created by Lucas S, Modified on Fri, 3 May, 2024 at 10:47 AM by Lucas S
Time Entries Duration Rounding

Created by Lucas S, Modified on Thu, 22 Aug, 2024 at 9:00 AM by Lucas S
I'm trying to submit an invoice but getting the 3% SG&A Expenses added when it shouldn't be. How do I remove this?

Created by Lucas S, Modified on Tue, 20 Jan at 10:26 AM by Lucas S
Time Entry is Approved, but it is incorrect and needs to be adjusted

Created by Lucas S, Modified on Tue, 20 Jan at 10:26 AM by Lucas S
I'm trying to add time, but receiving an "Out of Range" error message

Created by Lucas S, Modified on Fri, 26 Jun at 4:49 PM by Lucas S