Eyesight is not loading or showing my assignments.

Created by Brandon M, Modified on Fri, 6 Sep at 9:37 AM by Lucas S

If Eyesight doesn't show any assignments or you are stuck with a loading wheel you can do the following troubleshooting steps:

Check for device update

Please make sure your mobile device is updated to the latest operating system version. To check which version, you are on you can do the following

On iOS, go to the 'Settings' app > 'General' > About > iOS Version
If you are on iOS 14 and below, please update your device
On Android go to the 'Settings' app > 'About' > Android Version
If you are on Android Version 8.0 or below, please update your device

Please note that there are different manufacturers for Android devices. Each one has a separate set of menus. For Samsung devices, Google devices, Xiaomi devices, and Huawei devices.

In many android phones if you go to Settings > About and your android version should show here.

Check for app updates

Go to either the Apple App Store or Google Play Store and update the app.

If there is an update, please update the app.
If you are on the current version, please uninstall and reinstall the app.
- How to uninstall on iOS
- How to install on iOS
- How to uninstall on Android
- How to install on Android
Once done please log back into Eyesight with your email address.

Ensure app's Location access is enabled

In Android, pull down from the top of the screen and check if Location is enabled.
Go to Settings > Apps > Manage apps > Search for Eyesight > App permissions > Select Location > Select "Allow all the time"

Clearing app data / browser cookies and data

You can also clear the app and browser data by doing the following steps:

For Android using Google browser and for the Eyesight app on Android go to 'Settings' > Apps > Manage Apps > Search for 'Eyesight' > Clear data > Clear all data
For iOS go to Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

If the above doesn't work, please contact your Operations Manager/Regional Operations Manager for assignment questions.

You can also submit a ticket in the top right of this screen to contact the support team with a technical issue.

Please provide all the relevant information and screenshots.