Eyesight is not loading or showing my assignments.

If Eyesight doesn't show any assignments or you are stuck with a loading wheel you can do the following troubleshooting steps:

Ensure the correct email is used to login

Your schedule on Eyesight is linked to the email you're registered with. If you were expecting to see your schedule but can't find it, it's possible it was added under a different email. This often happens to those working across different vendors/companies, as each account needs its own unique email.

If you think this might be the issue, check with your company admin/manager or whoever added you to confirm which email they used for your registration. If there's a mistake with the email, you'll need your company to set up your account with the correct one and update your schedule there.

Check for device update

Please make sure your mobile device is updated to the latest operating system version. To check which version, you are on you can do the following:

• On iOS, go to the 'Settings' app > 'General' > About > iOS Version
  • If you are on iOS 14 and below, please update your device
    
    
• On Android go to the 'Settings' app > 'About' > Android Version
  • If you are on Android Version 8.0 or below, please update your device
    
    

Please note that there are different manufacturers for Android devices. Each one has a separate set of menus. For Samsung devices, Google devices, Xiaomi devices, and Huawei devices.

In most Android phones if you go to Settings > About, your Android version should show here.  

Check for app updates

Go to either the Apple App Store or Google Play Store and update the app.

• If there is an update, please update the app.
• If you are on the current version, please uninstall and reinstall the app.
  • How to uninstall on iOS
  • How to install on iOS
    
    
  • How to uninstall on Android
  • How to install on Android
    
    
• Once done please log back into Eyesight with your email address.

Ensure app's Location access is enabled

• In Android, pull down from the top of the screen and check if Location is enabled.
• Go to Settings > Apps > Manage apps > Search for Eyesight > App permissions > Select Location > Select "Allow all the time"

Clearing app data / browser cookies and data

You can also clear the app and browser data by doing the following steps:

• For Android, go to 'Settings' > Apps > Manage Apps > Search for 'Eyesight' > Clear data > Clear all data
  
  
• For iOS go to Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

If the above doesn't work, please contact your Operations Manager/Regional Operations Manager for assignment questions. 

You can also submit a ticket in the top right of this screen to contact the support team with a technical issue.

Please provide all the relevant information and screenshots.