Eyesight is not loading or showing my assignments.

If Eyesight doesn't show any assignments or you are stuck with a loading wheel you can do the following troubleshooting steps:

Check for device update

Please make sure your mobile device is updated to the latest operating system version. To check which version, you are on you can do the following:

• On iOS, go to the 'Settings' app > 'General' > About > iOS Version
  • If you are on iOS 14 and below, please update your device
    
    
• On Android go to the 'Settings' app > 'About' > Android Version
  • If you are on Android Version 8.0 or below, please update your device
    
    

Please note that there are different manufacturers for Android devices. Each one has a separate set of menus. For Samsung devices, Google devices, Xiaomi devices, and Huawei devices.

In most Android phones if you go to Settings > About, your Android version should show here.  

Check for app updates

Go to either the Apple App Store or Google Play Store and update the app.

• If there is an update, please update the app.
• If you are on the current version, please uninstall and reinstall the app.
  • How to uninstall on iOS
  • How to install on iOS
    
    
  • How to uninstall on Android
  • How to install on Android
    
    
• Once done please log back into Eyesight with your email address.

Ensure app's Location access is enabled

• In Android, pull down from the top of the screen and check if Location is enabled.
• Go to Settings > Apps > Manage apps > Search for Eyesight > App permissions > Select Location > Select "Allow all the time"

Clearing app data / browser cookies and data

You can also clear the app and browser data by doing the following steps:

• For Android, go to 'Settings' > Apps > Manage Apps > Search for 'Eyesight' > Clear data > Clear all data
  
  
• For iOS go to Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

If the above doesn't work, please contact your Operations Manager/Regional Operations Manager for assignment questions. 

You can also submit a ticket in the top right of this screen to contact the support team with a technical issue.

Please provide all the relevant information and screenshots.