How to reset Eyesight password: External Users

Pre-Requisites:

•    Latest Eyesight version installed.

•    External Account created.

Requisites:

•    Android or iOS Mobile Device.

•    Wi-Fi or Mobile data connection.

Steps to reset:

1. On your mobile device, open Eyesight from the app menu (Android) or main screen (iOS).

2.     Enter the Vendor registered email account to log in. Then, tap the 'SIGN IN' button.

3.    On the displayed screen, tap the 'Reset Password' option located below the email box. 

4.    Tap the 'Continue' option to send an email with a verification code to the entered email account. This code should be necessary to enter in order to reset the password.

5.    Go to Eyesight and enter the code received by email then tap the 'VERIFY CODE' button to enable the option to enter a new password.

5.1.    If you did not receive the verification code, please ensure that the entered email is correct. If the email is correct, tap the 'SEND NEW CODE' button to request a new code to be sent to the email.

6.    Once the code has been verified, Eyesight should prompt you to enter the new password. To validate the new password entered, this must meet the following criteria:

• 1.    Must be between 12 and 64 characters.
• 2.    Must have at least a lowercase letter.
• 3.    Must have at least an uppercase letter.
• 4.    Must have a number.
• 5.    Must have a symbol.
• 6.    Must be different than the previous one password.

7.    Once you have ensured that the entered password meets the specified criteria, re-enter the password in both boxes to verify that they match. Then, tap the 'CONTINUE' button to proceed with the password reset.

8.    Congratulations! The new password has been successfully reset, and Eyesight will now redirect you to the home screen for further sign in with the newly configured password.

You can also submit a ticket in the top right of this screen to contact the support team with a technical issue.

Please provide all the relevant information and screenshots.