Why is there no agents showing in the drop-down in ‘Time Entries’?

The drop down for selecting an agent is populated with the information of the agents added to the company's profile in the GAM. The first step would be to add agents to the company's profile.

After the agents and their documents are added, the agent will initially have a status of 'New'. The new information will then be reviewed by one of our internal teams to ensure all documents are up to date and compliant with local regulations. After being reviewed, the agents will then be made 'Active' and available for scheduling.

For further information on adding Agents & Users, please visit this article in our Help Center: How do I add more users to my GAM account?

For the steps on how to upload agent's documents, please visit this article in our Help Center: Uploading Agent's Documents & Licenses